Product execution for the AI era

Modem is an AI teammate that knows what your customers want, what you're building, and how it's landing – and works proactively to help you ship better software.

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Because coding isn't the slow part

Teams are still spending too many cycles chasing down feedback, curating their backlog, and following up with users. Tedious work often done by a single person who holds all the context and bottlenecks execution. Modem fixes that.

Build what's actually important

Every bug report, every feature request, automatically clustered and prioritized

Unified company & user profiles to understand who matters and who can wait

Spot emerging trends before they become fires

New Conversation

What are the biggest issues my customers are facing?

User
Modem

Here are three conversations from this week with lots of activity and high priority customers:

Add dark mode to the web app
AssigneeAssigneeAssignee
HighHigh
DEV-602
Agent is slow when calling Linear tool
AssigneeAssigneeAssignee
HighHigh
DEV-589
Improve filter design on team pages
AssigneeAssigneeAssignee
MediumMedium
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SlackProduct
Alex
Alex11:23 AM

I've been encountering frequent timeout errors when trying to search in the web app

Emma
Emma11:23 AM

@modem can you make a ticket for this, include any other relevant conversations, and assign me?

Modem
Modem11:23 AM

Done! This problem has been mentioned by two external customers as well. I've included a rollup in the ticket.

Linear

Timeout issues when searching in web app

Issue ENG-2831 in Linear

Multiple customers have reported timeout errors when searching in the web app. Here is...

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Act on problems you didn't know you had

Get alerted to user concerns as they happen, not days later

Create detailed tickets automatically or straight from chat

Delegate tasks to coding agents with the context they need to be successful

Close the loop at scale

Notify customers when their requests ship

Generate user-tailored release notes from GitHub PRs and Linear tickets

Automate personalized recurring digests, triage reports, and more in plain English

New Conversation

Can you send our customers release notes every Monday at 9am based on what we've merged?

User
Modem

I created a scheduled task to post release notesfor your customers based on your team's Github and Linear history:

Post Release Notes

Every Monday at 9am PT

Would you like me to ask you first with the notes for approval?

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Not just an agent – a multiplayer platform

Modem is your team's AI-native product workspace. Where signal becomes action.

Modem full UI showing topic details, chat, and AI assistant

Built on a real-time discussion graph

Long-term memory sourced from user and team discussions

No tagging, no triaging — it just organizes itself

Semantic search that finds what you mean, not just what you type

Customer storySentry

Sentry cut product research from hours to minutes

"Things that would have taken three or four hours are ten-minute tasks now… and when we fix something, Modem shows us everyone who was waiting."

Nick Meisenheimer · Product Manager, Sentry

3–4 hrs 10 min
Product research tasks that used to take an afternoon
1 day 1 prompt
Aggregating customer feedback before planning a new product area
5–10×
Customer touchpoints surfaced per bug fix, across every channel

Everywhere you need it to be

Plugs into the tools your team already uses — so nothing falls through the cracks

Zendesk

Zendesk

Customer support

Capture support tickets and conversations from Zendesk and connect them to feedback from every other source.

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Intercom

Intercom

Customer support

Capture support conversations in real time and combine them with feedback from your other sources.

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Jira Service Desk

Jira Service Desk

Customer support

Capture customer support requests from Jira Service Management projects as real-time feedback threads.

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Pylon

Pylon

Customer support

Capture support issues and their message threads from Pylon and connect them to feedback from every other source.

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Plain

Plain

Customer support

Capture Plain support threads and customer messages, then track them alongside feedback from your other sources.

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Canny

Canny

Customer support

Capture posts and comments from your public Canny feedback boards and group them with feedback from every other source.

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Slack

Slack

Chat & social

Capture messages from your Slack workspace and interact with the Modem agent directly from channels and DMs.

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Discord

Discord

Chat & social

Capture messages from your Discord server and feed them into the same analysis pipeline as your other sources.

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Microsoft Teams

Microsoft Teams

Chat & social

Capture messages from the Teams channels you choose and feed them into the same analysis pipeline as your other sources.

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Close the product gap

Everyone sees what customers need. Nobody waits. Ship at the speed of code.

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