Customer feedback, filed and tracked in Jira.
Modem monitors the Jira projects you choose and gives the agent the ability to search, create, update, and comment on issues with customer context included.
How Modem works with Jira
Capture Jira issues and give the Modem agent access to search, create, update, and comment on them.
Projects, monitored
Watch selected projects for new issues, updates, and comments as they happen.
The fields that matter
Status, issue type, priority, reporter, assignee, and source URLs come into Modem with each issue.
Act from a conversation
Search issues, create follow-up tickets, or add comments directly from agent conversations.
One pipeline for everything your customers say
Jira is one of the places Modem listens and acts. Everything lands in one prioritized view at app.modem.dev, grouped by what people are actually asking for and tied to the people and companies who raised it.
How to connect Jira
Connecting takes a few minutes. You need a Modem account and permission to authorize Jira for your team.
- 1
Create a Modem account
Sign up at app.modem.dev/auth/signup. Modem has a free plan, so you can connect your first tools without paying.
- 2
Connect Jira
In your Modem organization, go to Settings, then Integrations, then Jira, and authorize the connection.
- 3
Ask the agent
Mention Jira in a conversation with the Modem agent, in Slack or the dashboard, and it uses the connection to answer and act.
- 4
Build it into automations
Use Jira in event automations and recurring agent tasks, so routine work runs without anyone kicking it off.
Common questions about the Jira integration
What can the Modem agent do in Jira?
Search issues, create new ones, update fields, and add comments. It can do this from agent conversations, with the customer feedback that motivated the work attached.
Which projects does Modem watch?
Only the ones you select. Modem monitors those projects for new issues, updates, and comments.
How do I connect Jira?
In Modem, go to Settings, then Integrations, then Jira, and pick the projects to monitor. The setup docs at modem.dev/docs/integrations/jira cover the details.
Try Modem with Jira
Connect Jira in a few minutes and see your first topics form. Free to start, and support@modem.dev answers questions either way.